Recent Customer Connect Newsletters
- Connect July 2025
- Connect June 2025
- Connect May 2025
- Connect April 2025
- Connect March 2025
- Connect February 2025
- Connect January 2025
- Connect December 2024
- Connect November 2024
- Connect October 2024
- Connect September 2024
- Connect August 2024
- Connect July 2024
Publications
- Guest Column from April 2025: "A Strong Future for Pend Oreille PUD" by Interim GM Chris Jones
- "Day in the Life of a Lineman" - By Desiree Hood of the River Valley Beacon
- Guest Column from September 18, 2024: Overcoming Challenges and Planning for a Resilient Future
- Box Canyon Fish Passage Grand Opening Event, October 2021
- Noxious Weed Control Board Flyer
- Call Before You Dig
- 2023 Fuel Mix Disclosure Report
Customer Research Survey
The PUD conducted a customer research survey in November, 2024 and publicized the results in January, 2025. The results show that a majority of customers are satisfied with Pend Oreille PUD’s performance, citing affordable energy bills and reliable service as key factors. Many participants view their energy bills as affordable and recognize the PUD’s rates as competitive within the state.
Customers strongly support prioritizing core services such as reliability and safety, with a preference for small, regular rate increases to maintain stability over larger, less frequent increases. Feedback also indicated less priority for allocating PUD funds toward electric vehicle infrastructure or green energy expansion. Thank you to those who took part in the survey and for your input as we strive to deliver reliable, affordable service for the entire community!
Click here to see the results: 2024 Customer Research Survey Presentation
Fuel Mix Summary
All Washington utilities report their sources of electricity to the Department of Commerce and they combine the information with data from wholesale markets to determine a fuel mix summary for each utility. The fuel mix is based on the generating plants and contracts of each utility and the Bonneville Power Administration. The report is published by the Department of Commerce and the 2023 report is available using the link under the publications section above. Please note - the data for 2024 is currently being compiled.
Washington State Law requires the PUD to disclose the mix of fuels used to generate the electricity sold to its customers (under RCW 19.29A).